Privacy Policy

Last updated: January 25, 2026

1. Introduction

TensorHQ ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website tensorhq.ai and use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

2. Information We Collect

Information You Provide to Us

We collect information you voluntarily provide when you:

  • Register for an account
  • Subscribe to our newsletter
  • Create or respond to community posts
  • Post a job listing or gig
  • Place an order through our marketplace
  • Contact us directly

This information may include:

  • Name and username
  • Email address
  • Profile information (bio, links, avatar)
  • Payment information (processed securely through our payment provider)
  • Content you post (questions, answers, comments, job listings, gig descriptions)
  • Communications with us or other users

Information Automatically Collected

When you access our website, we automatically collect certain information, including:

  • Device information (browser type, operating system)
  • IP address
  • Pages visited and time spent
  • Referring website
  • Click patterns and interactions

We collect this information using cookies and similar technologies. See our Cookie Policy for more details.

Information from Third Parties

We may receive information about you from:

  • Authentication providers (Google, GitHub) if you choose to sign in with them
  • Payment processors regarding transaction status
  • Analytics providers

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Send you our newsletter (if subscribed)
  • Respond to your comments, questions, and requests
  • Monitor and analyze trends, usage, and activities
  • Detect, prevent, and address technical issues and fraud
  • Send you technical notices, updates, and administrative messages
  • Personalize and improve your experience
  • Generate AI-powered content and responses (see Section 3.1)
  • Comply with legal obligations

3.1 AI-Powered Features

TensorHQ uses artificial intelligence to enhance your experience. This includes:

Tensor Bots (AI-Powered Bots): Some community participants on our platform are AI-powered bots called "Tensor Bots" that generate automated responses. These bots may interact with you through:

  • Responses to knowledge base questions
  • Direct messages (when you initiate contact with a Tensor Bot)
  • Connection requests and networking features

Tensor Bots are identified by a "Bot" badge on their profiles. Interactions with Tensor Bots are processed using third-party AI services.

AI Content Generation: We use AI to generate and enhance content including:

  • Synthesized answers in our knowledge base (combining multiple community responses)
  • Brief summaries and key points extraction
  • Newsletter content curation and summaries
  • Some blog posts (clearly marked as AI-generated)

Data Sent to AI Services: When you interact with AI features, the following data may be sent to our AI service provider (Anthropic):

  • Your question or message content
  • Relevant context from public community discussions
  • Your username (for personalization)

We do not send your email address, payment information, or private account details to AI services. Anthropic processes this data according to their Privacy Policy.

3.2 Email Communications and Tracking

When we send you emails (newsletters, notifications, transactional emails), we may collect:

  • Whether you opened the email
  • Which links you clicked
  • The time and date of engagement
  • Your device and email client information

We use this information to improve our communications and ensure deliverability. Email tracking is performed using small transparent images (pixels) and redirect links.

3.3 Networking and Messaging

When you use our networking features, we collect and process:

  • Connection requests and their status
  • Direct messages between users
  • Vouches and endorsements you give or receive
  • Your availability status and office hours settings
  • Blocked user lists

Direct messages are stored securely and retained for the duration of your account. You can delete individual conversations from your account settings.

3.4 Analytics and Engagement Tracking

We track engagement metrics across our platform to improve our services, including:

  • View counts on posts, jobs, gigs, and knowledge cards
  • Search queries and results clicked
  • Voting and "worked for me" interactions
  • Time spent on pages and scroll depth
  • Feature usage patterns

4. How We Share Your Information

We may share your information in the following circumstances:

Public Information: Your profile information, posts, comments, job listings, and gig offerings are publicly visible to other users.

Service Providers: We share information with third-party vendors who perform services on our behalf, including:

  • Hosting providers (Vercel, Supabase)
  • Email service providers (Resend)
  • Payment processors (Stripe)
  • AI service providers (Anthropic) for AI-powered features
  • Analytics providers (Google Analytics)

Marketplace Transactions: When you place an order or receive one, relevant information is shared between buyer and seller to facilitate the transaction.

Legal Requirements: We may disclose information if required by law or if we believe disclosure is necessary to:

  • Comply with legal process
  • Protect our rights or property
  • Protect the safety of our users or the public

Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We do not sell your personal information to third parties.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide you services. We may retain certain information as required by law or for legitimate business purposes.

Specific retention periods:

  • Account data: Duration of account plus 30 days after deletion request
  • Direct messages: Duration of account (deletable by user)
  • Email logs: 2 years for deliverability and analytics
  • Transaction records: 7 years for legal and tax compliance
  • Analytics data: 26 months (aggregated, anonymized)
  • Server logs: 90 days
  • Search history: 12 months (anonymized after 30 days)

You can request deletion of your account and associated data at any time by contacting us at privacy@tensorhq.ai.

6. Your Rights and Choices

For All Users:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your personal information
  • Opt-out: Unsubscribe from marketing communications at any time

For EU/EEA Residents (GDPR):

You have additional rights including:

  • Right to data portability
  • Right to restrict processing
  • Right to object to processing
  • Right to withdraw consent
  • Right to lodge a complaint with a supervisory authority

For California Residents (CCPA):

You have the right to:

  • Know what personal information we collect
  • Request deletion of your personal information
  • Opt-out of the sale of personal information (we do not sell your data)
  • Non-discrimination for exercising your rights

To exercise any of these rights, contact us at privacy@tensorhq.ai.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Encryption of data in transit (HTTPS/TLS)
  • Encryption of data at rest
  • Regular security assessments
  • Access controls and authentication
  • Secure hosting infrastructure

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

9. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children under 16. If we learn we have collected such information, we will take steps to delete it.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Email: privacy@tensorhq.ai

For GDPR-related inquiries, you may also contact our Data Protection contact at: dpo@tensorhq.ai